The receptionist that picks up at 9pm on Saturday.
18 calls a week ring into voicemail after 5pm. Most go to the next shop on Google. Relay picks up, triages the emergency, books the routine job, and texts you the details — ~$5,800/month back on your books. Pays for itself on a single Saturday emergency.
The pain in your vertical
Where the calls are going.
You and your techs are on jobs all day. The dispatcher goes home at 5. The phone rolls to voicemail. By Monday morning, six homeowners with broken AC have already called the shop down the street.
Or it's Saturday night. AC stops working. The customer calls — three times. They don't leave a message. They search "AC repair near me" and call the next number. You found out Tuesday when their neighbor told you.
Relay solves both. Your line forwards to an AI receptionist tuned for HVAC. It triages the emergency, books the slot, pings whoever's on call if it's actually urgent, and texts you the details before the customer hangs up.
Hear it work
How Relay handles these calls.
Three scenarios you can listen to. Recorded with our actual production agent — same voice your callers will hear.
Emergency call after hours
~75sBroken AC, summer Saturday night. Relay triages, confirms severity, alerts whoever's on call.
Audio clip pending — record via Vapi/Retell, drop MP3 in /public/audio/
Routine service request
~60sDripping condenser, no urgency. Relay books a Tuesday morning slot and sends a calendar invite.
Audio clip pending — record via Vapi/Retell, drop MP3 in /public/audio/
Quote request
~80sFull system replacement. Relay books a free consultation, captures the lead details, and flags it as high intent for the owner.
Audio clip pending — record via Vapi/Retell, drop MP3 in /public/audio/
The math
ROI for Hvac practices.
- Average residential service call
- $325
- Calls missed/week after 5pm
- 18
- Recovery rate with Relay
- ~25%
- Recovered revenue/month
- ~$5,850
- Tier 2 cost
- $899/mo
- ROI multiple
- 6.5×
Estimated monthly recovery
$5,850
Based on a 25% recovery rate applied to your missed calls.
Monthly cost
$899/mo
ROI multiple
6.5x
Net recovered
$4,951
Time to ROI
5 days
These are demonstration numbers based on industry averages. Your real numbers will vary — book a demo and we'll run the math on your actual line.
Integrations
Works with what you already use.
- ServiceTitan
- Housecall Pro
- Jobber
- FieldEdge
- Workiz
Book a demo with a real HVAC scenario.
We'll record one of your typical missed calls live in the demo. No slides. No pitch deck. Real math, real audio.