Your front desk can't be on two calls at once. Relay can.
A new patient calls while your front desk is verifying insurance for the patient in the chair. They hit voicemail. They call the next office. With Relay, they get a real conversation, a quick insurance check, and a booked appointment — without your team picking up the phone.
The pain in your vertical
Where the calls are going.
Front desk is on the phone with the insurance company. Or with a patient in the chair. Or running checkout. The call from a new patient goes to voicemail. New patients with toothaches don't leave messages — they search "dentist near me" and call the next office.
A new patient is worth around $1,200 in their first year. A practice missing 12 of those calls a week is leaving $20,000+/month on the table — first-year value walking to the office across the street before the day even starts.
Relay answers the call, asks for the insurance carrier and member ID, runs a basic eligibility check, and books the new patient into Dentrix or Open Dental. Your front desk gets a text. The patient gets booked.
Hear it work
How Relay handles these calls.
Three scenarios you can listen to. Recorded with our actual production agent — same voice your callers will hear.
Call from a new patient
~70sToothache, asks if you take Delta Dental. Relay verifies, books a consult that same week.
Audio clip pending — record via Vapi/Retell, drop MP3 in /public/audio/
Existing patient reschedules
~55sPulls record, finds next available slot, confirms in 90 seconds. No staff involvement.
Audio clip pending — record via Vapi/Retell, drop MP3 in /public/audio/
Callback after a missed appointment
~85sOutbound call (Tier 3) to a patient who missed yesterday's appointment. Rebooks them.
Audio clip pending — record via Vapi/Retell, drop MP3 in /public/audio/
The math
ROI for Dental practices.
- Average value of a new patient (year one)
- $1,200
- Calls from new patients missed/week
- 12
- Recovery rate with Relay
- ~35%
- Recovered value/month
- ~$20,000
- Tier 2 + Insurance Verification + HIPAA
- $1,147/mo
- ROI multiple (first year)
- 17×
Estimated monthly recovery
$20,160
Based on a 35% recovery rate applied to your missed calls.
Monthly cost
$1,147/mo
ROI multiple
17.6x
Net recovered
$19,013
Time to ROI
2 days
These are demonstration numbers based on industry averages. Your real numbers will vary — book a demo and we'll run the math on your actual line.
Integrations
Works with what you already use.
- Dentrix
- Open Dental
- Eaglesoft
- Curve
- NexHealth
- Weave
HIPAA & BAA
Standard. BAA signed at contract. Calls encrypted in transit and at rest. Audit log retained 7 years. The $99/mo HIPAA option is required for dental practices.
Book a demo with a real dental call scenario.
We'll record one of your typical missed calls live in the demo. No slides. No pitch deck. Real math, real audio.