Never miss the next one.
Relay is an AI receptionist that answers your calls, books appointments straight into your calendar, and texts you the details — 24/7. Built for HVAC, dental, and plastic surgery practices in San Diego.
Where the money goes
The phone is the leakiest part of your business.
After hours
The shop closes at 5pm. The phone rings until 11. Most go to voicemail. Most don't call back.
Overflow
Your front desk is on a call with one patient. The new patient calls, hits voicemail, books with the practice down the street.
Emergency triage
9:47pm. Broken AC. Hot summer night. They want it fixed tonight. If you don't pick up in 30 seconds, they call the next shop on Google.
How it works
Three steps. Live in a week.
- STEP 01
Forward your line
Keep your existing phone number. Forward inbound calls to Relay during the hours you choose. No port. No new hardware.
- STEP 02
We tune the voice
We record a custom greeting in your brand's voice. We tune the call flow to your industry — emergency triage for HVAC, insurance verification for dental, consultation booking for plastic surgery.
- STEP 03
Calls get answered
Relay picks up the phone, screens the caller, books the appointment into your existing calendar or PMS, and texts you the details the moment the call ends.
Math, not adjectives
What are your missed calls actually costing you?
Pick your industry, drop in your numbers, see the recovered revenue. The math gets less abstract fast.
Estimated monthly recovery
$5,850
Based on a 25% recovery rate applied to your missed calls.
Monthly cost
$899/mo
ROI multiple
6.5x
Net recovered
$4,951
Time to ROI
5 days
These are demonstration numbers based on industry averages. Your real numbers will vary — book a demo and we'll run the math on your actual line.
Built for your industry
Built for your industry, not "the SMB market."
For HVAC
Triages emergencies after hours. Books the service call. Routes dispatch to your techs. Pays for itself on a single Saturday emergency call.
For hvac practicesFor Dental
Screens insurance up front. Books new patients. Recovers missed appointments. HIPAA BAA included.
For dental practicesFor Plastic Surgery
Books consultations. Qualifies callers by procedure interest. Captures premium leads after hours. HIPAA BAA included.
For plastic surgery practicesWhy Relay
Why owners pick Relay over the alternatives.
Local
San Diego based. We answer support emails ourselves. No offshore call center, no escalation queue.
Owned by a vet
Founded by a Navy vet and senior software engineer. SDVOSB pending. Skin in the game.
Real integrations
Dentrix, Open Dental, ServiceTitan, NexHealth, Housecall Pro, OpenPath. Not "we send you a CSV."
Cancel anytime
Billed month to month. Cancel with 30 days' notice. If we don't earn the next month, you walk.
Pricing
Three tiers. Billed monthly. Cancel anytime.
Setup fees are real labor (voice tuning, calendar/CRM integration). Pay it once. Monthly is honest after that.
After-Hours Catch
Catches the calls you're already losing.
+ $2,000 one-time setup
- Answers calls after hours, 5pm–9am + weekends
- Custom greeting + a call flow tuned to your industry
- Booking into Cal.com or Google Calendar
- Texts the owner after each call
- Up to 200 minutes/month
- 30 days of tuning after launch
Always-On Front Desk
Catches calls after hours and daytime overflow. The flagship.
+ $3,500 one-time setup
- Everything in After-Hours Catch
- 24/7 coverage (after hours plus daytime overflow)
- One CRM/PMS integration (Dentrix, ServiceTitan, etc.)
- Screens callers up front (insurance, urgency, intent)
- Up to 500 minutes/month
- Weekly performance email
- 60 days of tuning after launch + a quarterly review
Reception Plus
Outbound recall, multiple locations, monthly performance reports.
+ $5,000 one-time setup
- Everything in Always-On Front Desk
- Outbound recall: wins back missed appointments, follows up, sends reminders
- Custom greeting recorded by the owner
- Multiple lines and locations (up to 3)
- Unlimited inbound minutes
- Branded monthly performance report
- Priority support + quarterly strategy calls
Vertical options available: HIPAA BAA · Spanish coverage · Insurance verification · Consultation qualifier
Questions
Frequently asked.
- Yes — we identify Relay as an "AI assistant" at the start of the call, like every modern voice service does. Owners who've tested both consistently report better caller satisfaction than legacy answering services. Customers want their problem handled, fast.
- Hard rule: any call where Relay isn't 95% confident on the caller's intent goes to voicemail with a "we'll call you back" message. We never confirm a booking we're unsure about. We'd rather miss one than book a fake one.
- Tier 1 and Tier 2: 5–7 business days from contract signing to live. Tier 3 (multiple locations, custom integrations): 10–14 days.
- Yes. We don't port — you forward inbound calls during the hours you choose. Your number stays yours. You can unforward at any time.
- Standard. We sign a BAA, calls are encrypted in transit and at rest, audit logs retained 7 years. Required for dental and plastic surgery, included in the $99/mo HIPAA option.
- First 7 days come with a full refund on setup, no questions asked. After that, billing is monthly and you can cancel with 30 days' notice. You're never locked in.
- Sean Harry — Navy veteran, senior software engineer. Built Relay after watching too many local owners lose business to a phone that rang into the void.
Book a demo
See it answer your phone.
Fifteen minutes, with a recording of how Relay would handle your most common call types. No slides, no pitch deck. Bring one of your real missed calls and we'll run it live.